$20 | PDF ebook | 20 pages
It seems that there is nothing that cannot be done better and faster by some type of electronic process. However, practicing exceptional customer service requires a personal connection. Through building strong patient and team relationships, we bring back the very heart of what we do: working with our patients and giving them back their smiles while we share ours. When we take our focus off of the daily tasks and place it back on our patients, we ensure that every patient feels important, special and valued.
Lisa Marie Spradley, FAADOM, has worked in the dental front office for nearly 20 years and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a consultant and speaker, she trains the dental team to focus on the patient which leads to more production and increases in-office referrals. In her e-Book, Press “3” to File a Claim, Lisa Marie shares tips and tricks for rediscovering the art of exceptional customer service.