Remember when communicating with our patients actually meant having a conversation?
Love technology but wish for a simpler time?
Ready to rediscover the art of exceptional customer service?
Communicate, Coordinate, and Collect
Essential Tools for the Front Office Team
It seems that there is nothing that cannot be done better and faster by some type of electronic process. However, practicing exceptional customer service requires a personal connection. Through building strong patient and team relationships, we bring back the very heart of what we do: working with our patients and giving them back their smiles while we share ours. When we take our focus off of the daily tasks and place it back on our patients, we ensure that every patient feels important, special and valued.
Lisa Marie Spradley, FAADOM, has worked in the dental front office for nearly 20 years and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a consultant and speaker, she trains the dental team to focus on the patient which leads to more production and increases in-office referrals. In her e-Book, Press “3” to File a Claim, Lisa Marie shares tips and tricks for rediscovering the art of exceptional customer service.
Your book is amazing! You are spot on with customer service. We need to go back to the basics and focus on our patients, build relationships, and establish trust with our offices. Press 3 hits this nail on the head. Thank you for writing this book. Can’t wait for the next one!
Dana Moss, Speaker/Consultant; PPO Dental Consulting
Rediscover the art of practicing exceptional customer service through Lisa Marie’s power-packed e-Book! This quick read is a powerful guide for the modern dental practice, chock full of down-to earth, easy to replicate tips and reminders. Lisa Marie is a master in the art of relationship building!
Vanessa Emerson; Founder Director of Dental Speakers
Meet the Author
Lisa Marie Spradley, FAADOM, the Front Desk Lady, has worked in the dental front office for nearly 20 years and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a consultant and speaker, she trains the dental team to focus on the patient which leads to more production and increases in-office referrals. Lisa is a published author having written articles for industry publications such as Dentistry IQ, The Dental Geek, AADOM Observer, and AGD Impact. She is an active, lifetime member, Fellow and Ambassador of the American Association of Dental Office Managers (AADOM).
Lisa Marie Spradley is a breath of fresh air in the dental world. She reminds us that with all the distractions that we deal with in the office, we should never lose focus on the fact that we are there to treat and care for “people.” Her perspective on how we may inadvertently dehumanize our patients is truly eye opening.
This book is an excellent reminder on how the patient experience should be. I suggest that it be required reading for every member of the dental team.
Angela M. Donovan, CDPMA; New England Dental Office Managers