Be Different, Say Yes!

Be Different, Say Yes!

The telephone is ringing.  Sally Sharp is at the front desk eager and ready to take the call.  She picks up the phone, “Dr. Wonderful’s office this is Sally, how may I help you today?”  Mr. Phone Shopper tells Sally that he has never seen Dr....

Front Desk Forum

It’s July!!  Summer is in full swing, and we are all getting ready to celebrate our Independence Day! I am blessed beyond measure to love what I do, and do what I love in the greatest country in the world!  I am getting ready to go public with my latest venture...

Drowning in Questions and Need Help?

Have you ever have that sinking feeling?  That feeling that you know you need help, but you don’t know where to turn.  If this is you or someone you know, then I have great news!  Starting in July, I will be adding a new feature to my website...

Office Manager 101, A.K.A “Not One of Us!”

When I first became an office manager, I did not realize that this would change the dynamic of my relationships with my co-workers.  Suddenly I went from someone they could talk to, to someone they were talking about.  Did you see how she changed the schedule?  What...

Been There, Done That!

Have you ever had a conversation with one your friends and listened to them tell you about a situation or event that they recently went through and responded “Been there, done that!”  Well, I have too.  Most recently I was talking to a fellow office...

Who’s Watching You?

Ms. Helen is a sweet patient that has been coming to our practice for years.  Every four months she keeps her appointment for an exam and cleaning, and she always comes in with a smile and cheerful hello.  As will happen to all of us if we are blessed, Ms....