Positive Persuasion

Positive Persuasion

Thumbs up!   That’s the sign Julie and I gave when asked if we would like to go faster on our boat tour of Hilton Head with our lovely host Trish and her husband Captain Gregg, aka Jack of All Sparrows. Positive persuasion to let them know we were all in! We all...
Words Matter

Words Matter

Words matter. It was late. The flight was delayed. Everyone waiting was tired and ready to leave. The gate attendant was being ambushed with questions. Questions about missed connections, and when we might expect the flight to finally take off. He handled it like a...