Common Sense Steps to Success

Common Sense Steps to Success

  Recently I spoke at an event and during a break overheard one of the attendees mention that some of the information I was sharing was common sense.  I approached them and joined their conversation to learn more.  I asked specifically what they thought was common...
If It’s Worth Doing, It’s Worth Doing Right

If It’s Worth Doing, It’s Worth Doing Right

I am not the world’s greatest at folding towels, and we won’t even mention my sheet folding abilities. This weekend I was catching up on the laundry and folding the mountain of towels that had built up over the week, and a thought occurred to me as I...
Toss Out Those Post It Notes!

Toss Out Those Post It Notes!

I have a few questions for you today. When you walk into your office do you see a sea of yellow, pink, or blue post it notes around your desk and counter?  Do you find yourself keeping your login id’s and passwords for the myriad of websites that you visit every...
Some Assembly Required

Some Assembly Required

Some assembly required. These three words can spark fear in the minds of even the strongest among us.  We want everything ready, and we want it ready right now.  Time is precious, and the less time we waste the better.  This is especially true in the dental practice....
Be Different, Say Yes!

Be Different, Say Yes!

The telephone is ringing.  Sally Sharp is at the front desk eager and ready to take the call.  She picks up the phone, “Dr. Wonderful’s office this is Sally, how may I help you today?”  Mr. Phone Shopper tells Sally that he has never seen Dr....