Engage ~ The R.E.D. Method, Part II

Engage ~ The R.E.D. Method, Part II

Build Better Relationships ~ Engage with everyone! Learn to engage with those around you, and benefit from long lasting relationships in the practice. Last month I introduced the R.E.D method. We learned that great communication skills happen when we Relate to others,...
What’s the Point In Trying?

What’s the Point In Trying?

Too often I hear myself say that I am trying to do this or trying to do that. Whether it’s working on my next program or getting ready to print that list of past due patients at the office, I am always trying to get it done. Sometimes I’m successful, but...
Fail Fabulously

Fail Fabulously

¬† I have made many mistakes during the course of my life. It wasn’t until recently though that I learned that these mistakes were not all in vain. We are taught at an early age that making a mistake and/or failure is a bad thing. Think about failing to listen to...
Not So Scary Treatment Planning!!!

Not So Scary Treatment Planning!!!

At a recent workshop, I asked attendees what the biggest challenge is in their dental practice. I expected a variety of answers, but over and over what I heard was one problem that dental teams everywhere are facing. Treatment planning. Specifically how team members...
What’s Your Perfect Workweek? By Kelly Lynch

What’s Your Perfect Workweek? By Kelly Lynch

As I write this, I am grateful for a glorious Friday and for having the day off to be able to truly enjoy it! I am thankful that our office is able to decompress and recharge after 4 days of caring for our wonderful patients! Our office cares for patients Monday thru...
Say This, Not That!

Say This, Not That!

We’ve all heard the saying, “It’s not what you say, it’s how you say it.” I have even written posts on the importance of not making our patients feeling like they are an interruption by the tone of our voice. However, I want to take a...