Adapt, Adjust & Move On!

Adapt, Adjust & Move On!

This past week I went to Toledo, Ohio to speak at the Toledo Dental Society Spring Clinic. I had been informed that both of my classes were filled to capacity, exciting stuff.  Arriving in Toledo Tuesday evening, the first thing that hit me was the crisp, cold...
Are You Prepared?

Are You Prepared?

Last week’s cold weather made a huge impact in South Mississippi.  We had a slushy, wintry mix of sleet all day Tuesday that made for treacherous conditions in our area and for many areas in the deep south that kept driving conditions perilous for several days....
Time Management in the Dental Schedule

Time Management in the Dental Schedule

Time management can really make or break any office.  If the front office team isn’t performing their tasks as they should the whole office suffers.  This is especially true when it comes to scheduling our patients.  Whether you are using a block schedule or...

Elvis and the “Front Desk Lady”

It was August 16, 1977, and I was nine years old sitting in the backseat of my family’s station wagon when the radio dj announced that Elvis Presley had died.  I remember crying and thinking that I would never get to see him perform.  That had been my wish. ...

Drowning in Questions and Need Help?

Have you ever have that sinking feeling?  That feeling that you know you need help, but you don’t know where to turn.  If this is you or someone you know, then I have great news!  Starting in July, I will be adding a new feature to my website...

Office Manager 101, A.K.A “Not One of Us!”

When I first became an office manager, I did not realize that this would change the dynamic of my relationships with my co-workers.  Suddenly I went from someone they could talk to, to someone they were talking about.  Did you see how she changed the schedule?  What...